At Weed Man, we are extremely customer service-oriented. We try our very best at all times, to meet and exceed our customers’ expectations; because not only are we committed to the environment, we are also committed to our philosophy of “Promises Kept.” We offer customers open and honest communication and educate homeowners to ensure they are equipped with the information to help their lawn meet its full potential. The true value of Weed Man’s services is realized only when both the company and the customer are doing their part. But it doesn’t stop there! Here are some helpful tips for keeping your customers happy.
Train Your Employees.
At Weed Man, our employees are the backbone of the company. We take pride in offering ongoing training, to ensure all staff is equipped with the skills and tools necessary for providing excellent customer service.
Dressing the part is half the battle. If your business doesn’t already offer employees branded uniforms, we suggest considering it! Weed Man technicians, customer outreach representatives and other in-field staff members are given uniforms to help create recognition throughout local communities, and to promote a professional, put-together look. If uniforms are not an option, try implementing a dress code to ensure every employee is meeting your company’s attire standards.
It’s imperative that you hear what customers are saying. Feedback, whether it is positive or negative, can help your company improve and grow…successfully! Communication is a two-way street. Saying that, there’s no point in listening if you’re not going to take customer feedback seriously. Point of sale dialogue is a crucial part of the process. Customers will surely use these encounters to form an overall opinion of your business.
Be Honest and Open. At Weed Man, we pride ourselves on offering customers open communication. If we make a mistake, we own it. If customers are not satisfied with the results on their lawn, we will visit their home within 48 hours to resolve the situation.
Communicate. Stay in touch with your consumers. Creating a relationship with them will make them feel more at ease and with that, the likeliness of referrals and continuous service increases. To stay connected, consider writing regular emails and/or e-newsletters (we suggest about twice a month), create useful and informative marketing pieces and even consider making phone calls to ensure they are happy with the service they’re receiving.
To learn more about franchise opportunities in your area, visit us online at www.weedmanfranchise.com or call 1-888-321-9333.