Happy Customers

The Top 5 Ways to Get Customers to Love Your Business

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happy-customers

Building relationships with customers is a fundamental aspect of being a business owner – quite simply, you can’t run a business without clients. But what does it take to retain customers and build brand loyalty? Let’s take a look at the top 5 ways to get customers to love your business:

  1. Be Honest. All too often, business owners promise their customers the world and aren’t able to deliver when push comes to shove. If you’re looking to build lasting relationships based upon a culture of trust, then don’t make promises you can’t – or don’t intend to – keep. Foster a culture of honesty within your business by keeping communication clear, concise, and, above all, truthful.
  1. Listen to What Your Customers Have to Say…and Respond! While it is true that the majority of individuals only speak out when they’re unhappy, don’t let this deter you from listening to valuable feedback. If you’re confronted by an unhappy customer – whether through an online review site, via email, or on the phone – always be sure to listen and respond. Avoid becoming aggressive or confrontational. Often, a simple apology will do the trick and can convince an angry customer on the verge of severing ties with your business to stay with you for the long haul.
  1. Customer Service, Customer Service, Customer Service. Should we repeat that one more time? Nothing will help you improve retention more than enhancing the service you provide to customers. There really isn’t much that makes people happier than top-of-the-line support – especially in a day and age where it has become such a rarity. The key, however, is delivering the best service not just once, but time and time again. If you truly want to impress your customers and keep them with you for years to come, then you must consistently train your frontline staff to be friendly, enthusiastic representatives of your business.
  1. Say Thanks. If you have customers who have been with you for an extended period of time, don’t forget to say thanks! A small discount, priority booking, or extra reward points can go a long way. You want to show your clients that they are more than just a number and that you appreciate their patronage.
  1. Rise Above the Competition. Customers have many choices when purchasing a product or service. What makes you different? What makes you better? Don’t strive to be just another brand in today’s competitive market. Embrace your differences and make them public. If you offer a superior product, tell the world! If you offer a tool to make customers’ lives easier, communicate this to them each and every chance you get.

Getting customers to love your business isn’t as difficult as you may think. Sometimes all it takes is honesty, open communication, and tried and true customer service.

Brought to you by Weed Man. For information regarding franchise opportunities in your area, visit us online at www.weedmanfranchise.com or call 1-888-321-9333.

Happy Customers

Weed Man Lawn Care Leave a comment

Happy Customers

At Weed Man, we are extremely customer service-oriented. We try our very best at all times, to meet and exceed our customers’ expectations; because not only are we committed to the environment, we are also committed to our philosophy of “Promises Kept.” We offer customers open and honest communication and educate homeowners to ensure they are equipped with the information to help their lawn meet its full potential. The true value of Weed Man’s services is realized only when both the company and the customer are doing their part. But it doesn’t stop there! Here are some helpful tips for keeping your customers happy.

Train Your Employees.

At Weed Man, our employees are the backbone of the company. We take pride in offering ongoing training, to ensure all staff is equipped with the skills and tools necessary for providing excellent customer service.

Look Professional.

Dressing the part is half the battle. If your business doesn’t already offer employees branded uniforms, we suggest considering it! Weed Man technicians, customer outreach representatives and other in-field staff members are given uniforms to help create recognition throughout local communities, and to promote a professional, put-together look. If uniforms are not an option, try implementing a dress code to ensure every employee is meeting your company’s attire standards.

Pay Attention.

It’s imperative that you hear what customers are saying. Feedback, whether it is positive or negative, can help your company improve and grow…successfully! Communication is a two-way street. Saying that, there’s no point in listening if you’re not going to take customer feedback seriously. Point of sale dialogue is a crucial part of the process. Customers will surely use these encounters to form an overall opinion of your business.

Be Honest and Open.  At Weed Man, we pride ourselves on offering customers open communication. If we make a mistake, we own it. If customers are not satisfied with the results on their lawn, we will visit their home within 48 hours to resolve the situation.

Communicate. Stay in touch with your consumers. Creating a relationship with them will make them feel more at ease and with that, the likeliness of referrals and continuous service increases. To stay connected, consider writing regular emails and/or e-newsletters (we suggest about twice a month), create useful and informative marketing pieces and even consider making phone calls to ensure they are happy with the service they’re receiving.

To learn more about franchise opportunities in your area, visit us online at www.weedmanfranchise.com or call 1-888-321-9333.